-> Improve your Customer Support
Help your teammates become even better Support Heroes by sharing your knowledge and experience. Comment on whole replies or only parts of sentences to be as precise as possible, and write final scores to show the direction to your teammates. The agent is notified about your support whenever you post a chat review.
-> Get to know your customers & be inspired
Theres no better way to know your companys strengths & weaknesses, or find new opportunities, than listening to your customers. Thanks to Reviews mobile app, you have all the valuable requests at your fingertips. The app selects only those chats where your agent and a customer were engaged enough that it is worth reading, commenting, and sharing with your team.
-> Full offline experience
Read, comment, and be inspired. Wherever you are, whenever you need. Reviews mobile app shows curated chats and synchronizes all your reviews, even when your internet connection leaves much to be desired.